Korek Telecom subscribers are raising concerns about possible service disruptions as Iraq’s telecom regulator moves toward shutting down its network. The dispute could affect banking access, communications, businesses, and other services linked to Korek phone numbers.
The Communications and Media Commission has instructed Korek customers to stop renewing subscriptions and adding credit. The regulator also advised customers to avoid purchasing new services or making further payments.
Meanwhile, the commission told subscribers to keep their SIM cards until authorities provide additional instructions. This guidance has increased uncertainty among users who depend on Korek services for everyday activities.
Several subscribers have warned that a shutdown could create problems beyond ordinary telephone and internet services. In particular, customers have raised concerns about bank accounts and financial services connected to their mobile numbers.
Some users have also called for the regulator to suspend its decision until authorities clarify the consequences. Furthermore, businesses and government institutions using Korek services could face communication difficulties.
The CMC says it began closure procedures after Korek’s operating contract expired. The regulator also canceled a settlement agreement, citing contractual, legal, and financial obligations that Korek allegedly failed to meet.
Additionally, the commission says it has taken legal measures involving Korek’s assets. It plans to disconnect network equipment and systems if the shutdown process continues.
However, Korek strongly disputes the regulator’s position and rejects the legality of the measures. The company argues that the CMC lacks the authority to cancel the settlement agreement unilaterally.
Korek says a judicial committee established in 2025 issued recommendations concerning the dispute. According to the company, government authorities later approved those recommendations before both sides signed a settlement agreement.
The agreement reportedly addressed Korek’s 4G license and sought to establish conditions comparable to those granted to other Iraqi mobile operators. However, Korek says administrative obstacles prevented the agreement from being implemented.
The company also argues that the regulator later moved to terminate the agreement without resolving those obstacles. Consequently, the dispute has developed into a wider confrontation involving regulation, contracts, finances, and telecommunications policy.
For subscribers, however, the central concern remains continuity of service. Many customers want clear information about their numbers, balances, banking access, and replacement options.
Therefore, the coming period could prove important for both Korek and the regulator. Further legal or administrative decisions may determine whether the network remains operational or faces a full shutdown.